Terms of Service

Effective Date: February 21, 2026

Welcome to Queen City Management Services, LLC (“Company,” “we,” “our,” or “us”). These Terms of Service govern your use of our website, services, property management platform, and communications.

By accessing this website or engaging our services in Charlotte, North Carolina, you agree to these Terms.

1. About Queen City Management Services

Queen City Management Services is a Charlotte, NC-based residential property management and real estate investment firm serving property owners, landlords, tenants, and real estate investors throughout the greater Charlotte metro area.

Our services include:

2. Eligibility & Website Use

By using this website, you confirm that:

We reserve the right to restrict access if misuse is suspected.

3. Property Management Agreements

Separate written agreements govern formal property management services. These agreements define:

These website Terms do not replace signed management or lease agreements.

4. No Guarantee of Rental Income or Investment Returns

While we provide professional property management and investment guidance, we do not guarantee:

Real estate investing involves risk, including market fluctuations, vacancy, and economic changes.

5. Tenant Screening & Applications

Applicants agree that all information submitted is accurate and truthful. Providing false information may result in denial of application or lease termination.

We comply with:

6. Payments & Fees

All payments must be made according to lease agreements or service contracts.

This may include:

Failure to pay may result in legal remedies permitted under North Carolina law.


7. Maintenance & Repairs

Maintenance requests must be submitted through approved communication channels or tenant portals.

We coordinate repairs through licensed and insured vendors when required.

Emergency issues should be reported immediately using the designated emergency contact process.

8. Communications & SMS Consent

By providing your phone number, you consent to receive operational communications related to your tenancy, property management services, or inquiries.

We do not sell or share SMS consent or phone numbers with third parties for marketing purposes.

Standard message and data rates may apply.

9. Limitation of Liability

To the fullest extent permitted by law, Queen City Management Services shall not be liable for:

Our total liability shall not exceed the amount paid for services in the preceding 12 months, unless otherwise required by law.

10. Indemnification

You agree to indemnify and hold harmless Queen City Management Services from claims, damages, or losses resulting from:

11. Intellectual Property

All website content, branding, text, and materials are the property of Queen City Management Services unless otherwise noted.

Unauthorized reproduction or distribution is prohibited.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina.

Any disputes shall be resolved in Mecklenburg County, North Carolina courts.

13. Changes to These Terms

We may update these Terms periodically. Updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of any changes.

14. Contact Information

You may request access, correction, or deletion of your personal data, subject to legal and contractual retention requirements.