Terms of Service
Effective Date: February 21, 2026
Welcome to Queen City Management Services, LLC (“Company,” “we,” “our,” or “us”). These Terms of Service govern your use of our website, services, property management platform, and communications.
By accessing this website or engaging our services in Charlotte, North Carolina, you agree to these Terms.
1. About Queen City Management Services
Queen City Management Services is a Charlotte, NC-based residential property management and real estate investment firm serving property owners, landlords, tenants, and real estate investors throughout the greater Charlotte metro area.
Our services include:
- Residential property management
- Tenant placement and screening
- Rent collection and financial reporting
- Maintenance coordination
- Investment property consulting
- Real estate brokerage services (where applicable)
2. Eligibility & Website Use
By using this website, you confirm that:
- You are at least 18 years old.
- You will provide accurate and truthful information.
- You will not misuse this website or attempt unauthorized access.
We reserve the right to restrict access if misuse is suspected.
3. Property Management Agreements
Separate written agreements govern formal property management services. These agreements define:
- Management fees
- Owner responsibilities
- Tenant responsibilities
- Authority limits
- Termination terms
These website Terms do not replace signed management or lease agreements.
4. No Guarantee of Rental Income or Investment Returns
While we provide professional property management and investment guidance, we do not guarantee:
- Rental income levels
- Property appreciation
- Tenant placement speed
- Market performance
Real estate investing involves risk, including market fluctuations, vacancy, and economic changes.
5. Tenant Screening & Applications
Applicants agree that all information submitted is accurate and truthful. Providing false information may result in denial of application or lease termination.
We comply with:
- Federal Fair Housing laws
- North Carolina landlord-tenant laws
- Applicable local Charlotte housing regulations
6. Payments & Fees
All payments must be made according to lease agreements or service contracts.
This may include:
- Rent
- Security deposits
- Late fees
- Application fees
- Management fees
Failure to pay may result in legal remedies permitted under North Carolina law.
7. Maintenance & Repairs
Maintenance requests must be submitted through approved communication channels or tenant portals.
We coordinate repairs through licensed and insured vendors when required.
Emergency issues should be reported immediately using the designated emergency contact process.
8. Communications & SMS Consent
By providing your phone number, you consent to receive operational communications related to your tenancy, property management services, or inquiries.
We do not sell or share SMS consent or phone numbers with third parties for marketing purposes.
Standard message and data rates may apply.
9. Limitation of Liability
To the fullest extent permitted by law, Queen City Management Services shall not be liable for:
- Indirect or consequential damages
- Loss of rental income
- Market fluctuations
- Tenant disputes beyond our contractual scope
Our total liability shall not exceed the amount paid for services in the preceding 12 months, unless otherwise required by law.
10. Indemnification
You agree to indemnify and hold harmless Queen City Management Services from claims, damages, or losses resulting from:
- Your misuse of our services
- Breach of lease or contract terms
- Violation of applicable laws
11. Intellectual Property
All website content, branding, text, and materials are the property of Queen City Management Services unless otherwise noted.
Unauthorized reproduction or distribution is prohibited.
12. Governing Law
These Terms are governed by the laws of the State of North Carolina.
Any disputes shall be resolved in Mecklenburg County, North Carolina courts.
13. Changes to These Terms
We may update these Terms periodically. Updates will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of any changes.
14. Contact Information
You may request access, correction, or deletion of your personal data, subject to legal and contractual retention requirements.
- Queen City Management Services
- 13534 Plaza Rd Extension, Suite 108
- Charlotte, NC 28215
- Phone: (704) 941-4557
- Email: info@qcmscharlotte.com