Queen City Management Services Privacy Policy
At Queen City Management Services, we’re committed to protecting your privacy. This Privacy Policy outlines what personal information we collect, how it’s collected, how we use it, and with whom it may be shared. It confirms our strict adherence to all applicable federal, state, and local laws regarding data collection, including those specific to North Carolina.
Our Commitment: We Don’t Sell Your Data
Queen City Management Services does not, and will not, sell your personal data to third parties. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality and integrity of the information you share with us.
Importantly, SMS consent and phone numbers collected by Queen City Management Services are never shared with any third parties or affiliates for marketing purposes. This data is strictly used for operational communications related to your tenancy or inquiries.
Personal Information We Collect and How It’s Collected
We collect various types of personal information, primarily to facilitate our property management services and comply with legal obligations. This information is collected through various means, including online application forms, direct communication (phone, email, in-person), lease agreements, and third-party service providers (with your consent).
Categories of Personal Information Collected:
- Contact Information:
- What: Full name, current and previous residential addresses, mailing address, email addresses, and phone numbers (including mobile numbers for SMS communications).
- How Collected: Directly from you via rental applications, inquiry forms (online or physical), lease agreements, and direct communication.
- Financial Information:
- What: Income details (e.g., pay stubs, employment verification letters), bank account information (for direct deposit of security deposits, or ACH rent payments), credit scores, and credit history.
- How Collected: Provided by you on rental applications, verified through third-party credit reporting agencies, employment verification, and financial institutions (for authorized payment methods).
- Identification Information:
- What: Date of birth, Social Security Number (SSN), driver’s license number, or other government-issued identification numbers.
- How Collected: Directly from you on rental applications for identity verification and background checks.
- Lease-Related & Tenancy Information:
- What: Lease terms, payment history, maintenance request details, communication logs (emails, phone call summaries), move-in/move-out dates, and details about occupants.
- How Collected: Generated throughout your tenancy, through your interactions with us, and from lease agreements.
- Background Check Information:
- What: Criminal history records, eviction history, and public court records.
- How Collected: Obtained through authorized third-party background check services with your explicit consent during the application process.
- Usage Data (Website/Online Portals):
- What: IP addresses, browser type, operating system, pages visited, and time spent on our website or tenant portals. This information does not directly identify you but helps us improve our online services.
- How Collected: Automatically through website cookies and analytics tools when you visit our website or use our online portals.
How We Use Your Information
We use the information we collect solely for the following legitimate business purposes:
- To Process Rental Applications: This includes verifying identity, income, creditworthiness, and conducting background checks to assess eligibility for tenancy.
- To Manage Your Tenancy: This encompasses collecting rent payments, processing security deposits, addressing maintenance requests, responding to inquiries, enforcing lease terms, and handling renewals or terminations.
- To Communicate with You: Sending important notices, rent reminders, maintenance updates, policy changes, and responding to your direct communications.
- To Ensure Safety and Security: Protecting the property, our staff, and other residents.
- To Comply with Legal and Regulatory Requirements: Adhering to federal, state (including North Carolina landlord-tenant laws and fair housing laws), and local laws, responding to legal processes (like subpoenas or court orders), and fulfilling audit requirements.
- To Improve Our Services: Analyzing operational data to enhance efficiency, tenant satisfaction, and property management practices.
How We Share Your Information
We will only share your information in limited, necessary circumstances and always with your privacy in mind. We do not share your information for marketing purposes with any third parties or affiliates.
- With Service Providers: We share necessary personal information with trusted third-party service providers who perform functions on our behalf. These may include:
- Credit reporting agencies and background check services.
- Maintenance and repair contractors (e.g., plumbers, electricians, landscapers) – only the necessary contact information to schedule and complete work.
- Online payment processing providers (e.g., for rent payments).
- Property management software providers.
- Financial institutions (for authorized transactions).
- These providers are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
- As Required by Law: We may disclose your information when legally required to do so, such as in response to a subpoena, court order, governmental investigation, or to comply with applicable laws and regulations.
- To Protect Rights and Safety: We may disclose information if we believe it is necessary to protect the rights, property, or safety of Queen City Management Services, our tenants, employees, or the public.
- With Your Consent: We may share your information with other parties if you provide us with your explicit consent to do so.
How We Protect Your Information
We implement robust security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Technical Safeguards: Utilizing secure servers, encryption for data in transit and at rest where appropriate, firewalls, and regular security audits.
- Physical Safeguards: Storing physical documents containing personal information in secure, locked facilities with restricted access.
- Administrative Safeguards: Implementing strict access controls, employee training on data privacy and security, and internal policies to govern data handling.
- Data Minimization & Retention: We collect and retain only the personal information necessary for the purposes outlined in this policy and for as long as legally or operationally required.
Your Rights
You have rights concerning your personal data, consistent with applicable North Carolina and federal laws. These may include:
- The right to access the personal information we hold about you.
- The right to request correction of any inaccurate or incomplete data.
- The right to request deletion of your data, subject to legal and contractual obligations to retain certain records (e.g., for financial audits or legal compliance).
- The right to object to certain types of processing of your personal data.
To exercise any of these rights, please contact us using the information provided below. We may require verification of your identity before fulfilling your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new services. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the bottom of the policy. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
Queen City Management Services
13534 Plaza Rd Extension Ste 108 Charlotte, NC 28215 (704) 941-4557 Info@QcmsCharlotte.com
Last Updated: January 21, 2026